SOUTH Africa has welcomed the title of the Most Favoured Offshore CX Delivery Location for 2021 in the Annual Front Office BPO Omnibus Survey published last week.
‘The rapid expansion of business process services is a tribute to the skills of young South Africans and evidence of what South Africa has to offer as a business and investment destination,’ said Minister of Trade, Industry and Competition Ebrahim Patel.
‘Industrial development is no longer only about manufacturing productive services like business process services and film-making are examples of new job creators that we are actively backing. The digital revolution is placing greater emphasis on provision of strong, technical support through call centres. Firms in the sector want to be located close to a source of skilled workers.’
The country has seen growth in call centres, technical support and back and front office services for major multinational and South African firms, said Patel, predicting that South Africa will experience higher growth rates in the next few years.